Privacy Policy

Yabsta Limited - Data Protection Notice

This is the data protection notice referred to in the various Yabsta Limited Terms and Conditions applicable to our products and services (the "Conditions"). Terms defined in the relevant Conditions shall have the same meaning in this notice unless otherwise defined in this notice.

This notice applies to any natural person (a "data subject" or "you") entering into a Contract with Yabsta Limited ("we" or "us") or in relation to whom Yabsta Limited receives personal information in relation to a Contract. We may update this notice at any time.

Yabsta Limited is a 'data controller'. This means that we are responsible for deciding how we hold and use personal information about you. We are required under the Data Protection (Jersey) Law 2018 and the Data Protection (Bailiwick of Guernsey) Law 2017 (as applicable, the "Data Protection Laws") to notify you of the information contained in this notice.

It is important that you read this notice, together with any other data protection notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.

Yabsta Limited will process your personal information on the following legal bases:

  1. it is necessary for the performance of a contract to which you are a party (the "contractual necessity" basis);
  2. it is necessary for compliance with a legal obligation (other than a contract) to which Yabsta Limited is subject (the "legal obligation" basis);
  3. it is necessary for the purpose of legitimate interests (the "legitimate interests" basis) pursued by Yabsta Limited or a third party provided your interests and fundamental rights do not override those interests;
  4. if it is necessary to protect vital interests (life and limb) of the data subject or another person (the "vital interests" basis); or
  5. if it is necessary for any legal proceedings, obtaining legal advice or establishing, exercising or defending legal rights (the "legal proceedings" basis).

The purposes for which (and, in parentheses, the relevant legal bases on which) Yabsta Limited shall process your personal information in relation to the Contract are as follows:

  1. performing the Contract and providing the Service (legitimate interests and, where the data subject is a party to the Contract, contractual necessity);
  2. dealing with complaints or enquiries in relation to the use of the Service (legitimate interests);
  3. assisting the emergency services in an emergency (legitimate interests and, in some circumstances, vital interests);
  4. debt collection, credit referencing and preventing fraud, theft and other unlawful activity (legitimate interests); and
  5. compliance with applicable law or orders of a court or other body of competent jurisdiction (legal obligation).

Some of the above bases for processing will overlap and there may be several bases which justify the use of your personal information. We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. If you fail to provide certain information when requested, we may not be able to perform our obligations under the Contract and we may be prevented from complying with our legal obligations. In such circumstances, Yabsta Limited may suspend the Service and/or terminate the Contract.

Yabsta Limited may disclose your personal information to members of the Yabsta Group and to third party sub-contractors or agents engaged by Yabsta Limited for the purpose of performing the Contract and providing the Service. Yabsta Limited may also disclose your personal information to persons making a complaint or an enquiry in relation to the use of the Service and, in an emergency, to the emergency services. Your personal information may be shared with other communications service providers and network operators, credit reference and debt collection agencies and the appropriate authorities for the purpose of preventing fraud, theft and other unlawful activity. Yabsta Limited may also be legally required to share your personal information with judicial, law enforcement, regulatory and governmental bodies or agencies.

As Yabsta Limited is part of an international group of companies operating globally we may store your personal data in your home country and/or we may transfer your personal data to other Yabsta group companies and carefully selected business partners and third party suppliers in other countries around the world where it has your consent or where it is necessary to do so because it is relevant to Yabsta Limited’s dealings with you. In all cases we will ensure the surety of the transfer of your data. 

In the event that a third party is outside the European Union and where the data being transferred include personal data, we will ensure that the relevant requirements of applicable data protection laws are met.

Yabsta Limited will store your personal information for no more than 6 years after your Contract has ended.

Under the Data Protection Laws, you will have the right in certain circumstances to:

  1. request access to your personal information (commonly known as a 'data subject access request'). This enables you to receive a copy of the personal information held about you and to check that it is being lawfully processed;
  2. request correction of your personal information. This enables you to have any incomplete or inaccurate information held about you corrected;
  3. request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You will also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below);
  4. object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes;
  5. request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information, for example if you want us to establish its accuracy or the reason for processing it; and
  6. request the transfer of your personal information to another party.

If you wish to review, verify, correct or request erasure of your personal information, object to the processing of your personal information, or request the transfer of your personal information to another party, you should contact Yabsta Limited in writing. Yabsta Limited has appointed a data protection officer who may be contacted at You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if the request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.

Under the Data Protection Laws, you will have the right to make a complaint at any time to either the Jersey or Guernsey Data Protection Authority, the Island's respective supervisory authorities for data protection issues.

Your Right to Object

It is important that you understand that you have a right to object to us processing your personal information where we do so exclusively on the basis of legitimate interests. As set out above, this applies to where we are processing your data for the purposes of:

  • performing a Contract to which you are not a party
  • dealing with complaints or enquiries in relation to the use of the Service
  • assisting the emergency services where there is no risk to life or limb
  • debt collection, credit referencing and preventing fraud, theft and other unlawful activity


Cookie Policy

What Are Cookies

As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site’s functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not, in case they are used to provide a service that you use.

Cookies might be used for the following purposes:

  • To enable certain functions
  • To provide analytics
  • To store your preferences
  • To enable ad delivery and behavioural advertising

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies may affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

To remove cookies from your PC, you can use these guides:

The Cookies We Use

Essential Cookies

These cookies make sure our website delivers information and services securely. Without them, you wouldn't be able to move around our website, use its features or access secure areas. You can’t opt out of using these cookies.

Cookie Name Purpose Expiration
accept_cookies Preserves user selection of cookies acceptance. 1 year
PHPSESSID Preserves user session state across page requests. Session
su_info   2 years
outdated_browser_message Preserves user selection of outdated browser message display for a session or permanently (depending on user's choice). Session / 1 Year

Statistic Cookies

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Cookie Name Purpose Expiration
user_id Yabsta Guernsey - Registers statistical data on visitors' behaviour on the website. Used for internal analytics. Session
_ga Google Analytics - Used to distinguish users. 2 years
_gat Google Analytics - Used to throttle request rate 1 day
_gid Google Analytics - Used to distinguish users. 1 day
collect Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels Session

Marketing Cookies

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

Cookie Name Purpose Expiration
_ab12#   2 Years
IDE Google AdSense - Used to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 1 year
test_cookie Google AdSense - Used to check if the user's browser supports cookies. 1 day

Google publishes detailed information about DoubleClick and other online advertising technologies, their privacy practices and how to prevent companies from sending and reading cookies on your computer. Visit the Google privacy website.

Third Party cookies

We display content from third parties in widgets, social networks such as Facebook or Twitter, and include "share" or "like" buttons to allow you to share our content through them. We do not store any information from these networks. Cookies may be created when you select to stay logged in to these networks, or when you agree to their privacy policies which often give consent to these networks displaying related information. If you do not wish to share your information on this website, it is recommended that you log out of these networks. 

Google Analytics

We use Google Analytics to help us understand how you engage with our website so that we can continually improve your experience.

When you visit your browser automatically sends certain information to Google. This includes, for example, the web address of the page that you're visiting and your IP address.

Learn how to control the information your browser sends to Google on Google's website.

Facebook pixel

We use Facebook pixel for marketing purposes. The Facebook Pixel is used for Facebook Ads and Facebook Analytics. It does use private data and you will need to ask for prior consent. Facebook has also implemented flexible ways for their users to see and control how the pixel is used on partner websites.

The Facebook pixel receives these types of data:

  • HTTP Headers: anything present in HTTP headers. HTTP Headers are a standard web protocol sent between any browser request and any server on the internet. HTTP Headers include IP addresses, information about the web browser, page location, document, referrer and person using the website
  • pixel-specific data: includes Pixel ID and the Facebook Cookie
  • button click data: includes any buttons clicked by site visitors, the labels of those buttons and any pages visited as a result of the button clicks
  • optional values: developers and marketers can optionally choose to send additional information about the visit through conversion tracking. Example custom data events are conversion value, page type, and more
  • form field names: includes website field names like 'email', 'address', 'quantity' for when you purchase a product or service. We don't capture field values unless you include them as part of Advanced Matching, conversion tracking, or user properties

You can change your ad preferences at any time using your Facebook login.

Changes to this policy

Please be aware that this Policy may be updated at any time. As such, please ensure that you regularly read the latest version of this page.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. 

However, if you are still looking for more information, then you can contact us through one of our preferred contact methods.